General Terms & Conditions

Before our technician begins any work, please review and familiarize yourself with our Terms & Conditions. By agreeing to have our technician commence work, you accept all the terms and conditions outlined on this page.

NON-REFUNDABLE DIAGNOSTIC FEE

A non-refundable fee, termed the “Diagnostic Fee,” will be charged for all non-warranty visits, whether residential or commercial. This fee, which covers travel and diagnostic services by an Appliances Repair Tyler TX technician, will be communicated to you prior to our visit.

By accepting our service, you agree to:

• Pay the diagnostic fee in full, regardless of whether Appliances Repair Tyler TX performs the repairs.
• If you proceed with the repairs or replacements recommended by Appliances Repair Tyler TX, the diagnostic fee will be deducted from the total cost.

ESTIMATE

The estimated cost of parts and services needed to repair your appliance is detailed in the price quote. By accepting the service, you agree to the Terms of the Quote and the outlined scope of work. Sales tax, if necessary, is included in the price.

LIMITED WARRANTY

We guarantee that our repairs, parts, and services will be free from defects in materials and workmanship for ninety (90) days from the date of receipt or repair. If you discover a defect within this period, notify us promptly in writing. Our liability is limited to, at our discretion, replacing faulty parts or workmanship or refunding the amount paid for the service and parts. All warranty claims are subject to our inspection and approval.

These warranties do not apply to:

• Repair or replacement of appliances used for commercial or industrial purposes.
• Cosmetic or non-functional parts, including glass, trim, handles, panels, shelving, tanks, tubs, baskets, structural parts, doors, door linings, and shelves.
• Water lines supplying water to any appliance, whether replaced or recommended for replacement by us.
• Repairs to any appliance moved from its original repair or installation location.
• Repairing appliances for which the manufacturer no longer produces replacement parts.
• We are not obligated to honor any warranty unless all amounts due under the applicable Price Quote are paid in full.

LIMITATION OF DAMAGES

Appliances Repair Tyler TX strives to provide high-quality service. However, we cannot be held liable for special, incidental, indirect, or consequential damages resulting from a breach of warranty, contract, negligence, or any other legal theory related to our agreement. Our liability for damages is limited to the amount paid by the Customer.

ENTIRE AGREEMENT

This Agreement, which includes these General Terms & Conditions and each service order, constitutes the entire understanding between Appliances Repair Tyler TX and the Customer, superseding all prior agreements or representations, whether written or oral.

Waiver of Damages When Moving Appliance

There are risks involved in moving appliances, which may cause damage to the appliance or surrounding areas such as flooring, cabinetry, and countertops. If the technician moves the appliance, you agree to release the technician and Appliances Repair Tyler TX from any liability for any damage that occurs during the move.

Waiver of Damages When Working with Water

By allowing the technician to start work, you agree not to hold the technician or Appliances Repair Tyler TX responsible for any damages or liabilities from leaks or flooding caused by appliances connected to the plumbing system, unless there is clear and proven negligence. You also waive the right to make any claims against them in such cases.

Waiver of Damages from Failed Cooling Equipment

Repairing refrigeration equipment involves complex components that can fail without warning, potentially causing food spoilage, discomfort, inconvenience, and financial loss in commercial settings. By opting for our service to repair your equipment, you assume these risks and release Appliances Repair Tyler TX, its agents, and employees from any resulting harm. Once the technician begins work, you explicitly waive the right to make any claims.

Waiver of Damages from Lifting Glass Cooktop

Allowing the technician to start work means you understand and accept the risk that the glass or ceramic cooktop surface may break when lifted due to the strong adhesive securing it. While the technician will exercise care, you agree that neither the technician nor Appliances Repair Tyler TX is responsible for any breakage. You waive the right to make any claims regarding this matter.